Raise your concerns
Complaints
Making a Complaint
If you are a child and need to make a complaint about your care or the service you have received then you can contact us directly and a senior member of management will get back to you as soon as they’re available.
You can raise a concern directly at any time.
You can be confident you will be listened to and taken seriously.
Should you feel you need to progress your complaint/concern further, you can contact the following agencies:
If you are a professional or a member of the public and wish to raise a complaint/concern about our services, you can either tell us by speaking to a member of staff or the manager of the service directly.
info@thechildrenshomecompany.co.uk
07939 653 581
If you are not satisfied that the problem has been properly dealt with to the appropriate standards then you can make a complaint to The Children’s Home Company by using this form.